Specifications

Task: administering call center agents CentreVu CMS Administration
Listing agents traced 6-7
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Listing agents traced
Prerequisites
• You must have turned on agent trace for some agents at some time
in the past. Also at some time in the past, agents for whom traces
were activated must have logged in to create agent trace records.
Steps ...........................................................................................................................................................................
1 Select Commands | Agent Administration or select Agent
Administration on toolbar.
The Agent Administration selector window opens.
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2 Select List Agents Traced.