Specifications

Task: administering call center agents CentreVu CMS Administration
Starting an agent trace 6-4
On DEFINITY ECS/G3 without EAS, the Agent Administration
selector window looks like this:
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2 On the drop-down ACD list, select the ACD for which you are starting
the agent trace.
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3 From the Agent Administration selector window, select Operations |
Activate Agent Trace.