Specifications

Task: administering call center agents CentreVu CMS Administration
6-2
• To view a list of agents traced, you need read permission for the
Agent Administration command.
• To run a Split Members report, you need read permission for the
Agent Administration command and for all splits affected by the
report.
Use the procedures that follow to administer call center agents. These
procedures include instructions for administering agents with and
without Expert Agent Selection (EAS) and Call Vectoring purchased
and enabled.