Specifications

Task: running, printing, exiting, and restarting a report CentreVu CMS Administration
Task reference 4-7
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Task reference
How reports work
CentreVu
®
CMS collects data from ACD activity and stores it in one
of the CentreVu CMS databases. The data reflects the activity of your
splits/skills, trunks, trunk groups, agents, agent groups, VDNs, and
vectors. You can view this data by generating a CentreVu CMS report.
Kinds of reports
The kinds of reports you can generate are:
• Standard real-time
• Standard historical
• Standard integrated
• Custom real-time
• Designer ( CentreVu Supervisor)
• Custom historical
• Custom CentreVu CMS
• Exceptions
• Forecast (available as an add-on feature)
Configuring reports
You can customize standard reports or design custom reports from
scratch.
See CentreVu CMS R3V5 Custom Reports and CentreVu Report
Designer Version 6 User Guide for more information.
What reports summarize
Use CentreVu CMS/CentreVu Supervisor reports to summarize the
status of:
• Any measured subset of the ACD, including agents, splits/skills,
trunks/trunk groups, VDNs, vectors, call work codes, and call
records
• Agent administration
• Call center administration
• Dictionary
• Exceptions
• Maintenance