Specifications

Task: naming your call center entities in the Dictionary CentreVu CMS Administration
Running Dictionary reports 3-68
To run an agent group
members report
For the agent group members report only, follow these steps:
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1 Select Reports | Agent Group Members.
The Agent Groups input window opens.
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2 In the Agent group name box, type the name of the agent group for
which you want to run the report. The name must first be assigned in the
Dictionary.
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3 Type the information requested.
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4 Select the information from the list of previously used items.
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5 Select Browse to view all available items for the input field and then
select an item for the input field. When you select Browse, a window
opens that lets you select an item for the input field.
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6 Choose a report destination, and select OK.
E
ND OF STEPS
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Reference
You can script the Reports window and schedule the script. See “Task:
automating your activities with scripting” for more information.