Specifications

Task: naming your call center entities in the Dictionary CentreVu CMS Administration
Viewing, adding, deleting, or changing VDN names 3-61
The VDNs input window opens.
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3 In the VDN name field, type the name of a VDN that you want to add,
change, delete, or find.
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4 In the VDN field, type the VDN number (up to 5 digits) for which you
want to add, change, delete, or find a name.
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5 In the Description field, type a description of the VDN.
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6 On the Actions menu, select Add to add your changes to the Dictionary.
E
ND OF STEPS
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Reference
If you assign names to VDNs on the switch, you may want to assign the
same names in
CentreVu
CMS. However, the names can be different
since the switch sends only VDN numbers, not VDN names, to
CentreVu
CMS.
When you assign a VDN name, that name displays on all reports (real-
time and historical) that include that VDN. If you make additions or
changes to a VDN name, you must exit the report and rerun it to see the
new VDN name. See “Task: running, printing, exiting, and restarting a
report” for more information.