Specifications

Task: naming your call center entities in the Dictionary CentreVu CMS Administration
Viewing or changing trunk string values 3-59
• HIGH — the call occupying the trunk is queued to a split or skill
at the second highest priority level.
• TOP — the call occupying the trunk is queued to a split or skill at
the highest priority level.
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7 To change the call-direction default names, type the new descriptive
word next to IN or OUT.
• IN — the trunk is on an incoming call.
• OUT — the trunk is on an outbound call.
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8 To change the all trunks busy default names, type the new descriptive
word next to YES or NO.
• YES — all trunks in the trunk group are busy (in use or
maintenance).
• NO — not all trunks in the trunk group are busy.
E
ND OF STEPS
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Reference
Changes you make to the trunk string values affect what you see in the
corresponding fields on trunk reports. See “Task: running, printing,
exiting, and restarting a report” for more information.
You can script the Trunk String Values window and schedule the script.
See “Task: automating your activities with scripting” for more
information.