Specifications

Task: naming your call center entities in the Dictionary CentreVu CMS Administration
Viewing or changing trunk string values 3-58
• MBUSY — the trunk is out of service for maintenance purposes.
• RINGING — the call is ringing at an agent's voice terminal.
• UNKNOWN — CentreVu CMS does not recognize the trunk
state.
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4 To change the queue type default names, type the new descriptive name
next to MAIN or BACKUP. The name you type here displays instead of
the default in real-time reports containing the trunk QUETYPE database
item. (Standard reports do not contain this item).
• MAIN — The call is queued to a split or skill as a result of a
queue to main split/skill vector command.
• BACKUP — the call is queued to a split or skill as a result of a
vector command other than queue to main split/skill .
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5 To change the call priority (nonvectoring) default names, type the new
descriptive name next to YES or NO.
• YES — the call occupying the trunk has priority entering the
trunk.
• NO — the call occupying the trunk does not have priority entering
the split.
The name you type here displays instead of the default name in
real-time reports containing the trunk PRIORITY database item.
(Standard reports do not contain this item.)
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6 To change the call priority (vectoring) default names, type the new
descriptive name next to LOW, MED, HIGH, or TOP. The priority level
at which calls on a trunk queue to a split or skill is specified using either
the queue to split/skill or check split/skill command in the vector
processing the call. The name you type here displays instead of the
default name in real-time reports containing the trunk PRIORITY
database item. (Standard reports do not contain this item).
• LOW — the call occupying the trunk is queued to a split or skill at
the lowest priority level.
• MED — the call occupying the trunk is queued to a split or skill at
the second lowest priority level.