Specifications

Task: naming your call center entities in the Dictionary CentreVu CMS Administration
Viewing or changing trunk string values 3-57
The Trunk String Values input window opens.
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3 To change any of the trunk state default names, type the new descriptive
word next to any of the following:
• IDLE — the trunk is waiting for a call.
• SEIZED — a call is holding the trunk, either incoming or
outgoing.
• QUEUED — an ACD call has seized the trunk and is queued to a
split or skill waiting for an agent to become available.
• CONN — the caller and an agent are connected on a call.
• DABN — the caller has abandoned the call.
• FBUSY — the caller gets a forced busy signal.
• FDISC — the caller gets a forced disconnect.
• HOLD — the agent has put the caller on hold.