Specifications

Task: naming your call center entities in the Dictionary CentreVu CMS Administration
Viewing or changing trunk string values 3-56
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Viewing or changing trunk string values
Overview
Trunk string values are the descriptive words such as IDLE, HOLD, or
QUEUED on trunk reports. These words display in report data fields;
they do not display as headings. You can change the default values to
any values that meet the needs of your call center. If you do not assign
different trunk string values, the default values are used.
Steps:
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1 From the controller window, select Commands | Dictionary or select
Dictionary on the toolbar.
The Dictionary selector window opens.
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2 Select Operations | Trunk String Values.