Specifications

Task: naming your call center entities in the Dictionary CentreVu CMS Administration
Viewing, adding, deleting, or changing split/skill names 3-51
If you assign exceptions to splits or skills, the split or skill names you
assign display in the exceptions text. If you change a split or skill name,
the new name displays in the exception text for all exceptions logged
after the change. See “Task: administering exceptions” for more
information.
Split or skill names display on Forecast reports.
You can script the Splits/Skills window and schedule the script. See
“Task: automating your activities with scripting” for more information.