Specifications

Task: naming your call center entities in the Dictionary CentreVu CMS Administration
Viewing, adding, deleting, or changing split/skill names 3-50
The Splits/Skills input window opens.
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3 In the Split/Skill name field, type the name that you want to add, delete,
change, or view for this split or skill.
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4 In the Split/Skill number field, type the split or skill number that
corresponds to the name you typed in the Split/Skill name field.
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5 In the Description field, type descriptive information for this split or
skill.
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6 On the Actions menu, select Add to add your changes to the Dictionary.
E
ND OF STEPS
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Reference
When you assign a split or skill name, that name displays on all splits/
skills windows and splits/skills reports (real-time and historical). If you
make additions or changes to split or skill names, you must exit the
report and rerun it to see the new split or skill name.