Specifications

Task: naming your call center entities in the Dictionary CentreVu CMS Administration

Viewing or changing split/skill string values 3-48

OVERLOAD2 — type the descriptive word for the state of a skill using

the Service Level Supervisor feature when it exceeds both the first and

second thresholds. The default value is OVRLD2.

ND OF STEPS

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Reference

Any change you make here affects what you see in the corresponding

fields in the split/skill call profile report and in the split/skill string

values screen.

Generally, the defaults on the screen are the field names chosen for the

split/skill string values screen.

You can script the Splits/Skill String Values window and schedule the

script. See “Task: automating your activities with scripting” for more

information.