Specifications

Task: naming your call center entities in the Dictionary CentreVu CMS Administration
Viewing, adding, or changing logout reason code names 3-44
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3 In the Logout Reason Code name field, type the name to add, change, or
view for this logout reason code. Names must be unique within an ACD.
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4 In the Logout Reason Code field, type a number between zero and nine
that corresponds to the name you typed in the Logout Reason Code
name field.
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5 In the Description field, type the description for this logout reason code.
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6 To view the logout reason codes with their assigned names and
descriptions, leave all fields blank in the Logout Reason Codes window
and select List all on the Actions menu.
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7 On the Actions menu, select Add to add your changes to the Dictionary.
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8 When you are done viewing the logout reason codes, close the window.
E
ND OF STEPS
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