Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
Split/Skill Database Items 3-35
SERVICELEVEL
The number of seconds within which calls
must be answered/connected in order to be
considered acceptable (as defined on the
ACD Administration: Split/Skill Call Profile
window).
A integer;
smallint
in hsplit
table
4 bytes,
2 bytes
in hsplit
table
SLVLABNS The number of ABNCALLS whose time to
abandon was less than or equal to this
split’s/skill’s SERVICELEVEL.
C integer 4 bytes
SLVLOUTFLOWS The number of OUTFLOWCALLS whose
time to outflow was less than or equal to this
split’s/skill’s SERVICELEVEL.
C integer 4 bytes
SPLIT
(index)
The split/skill number for which data was
collected.
I smallint 2 bytes
STARTTIME The start time of the interval for which data
was collected.
STARTTIME applies only to the interval
table.
I smallint;
only in
hsplit
table
2 bytes
SVCLEVELCHG This item indicates whether or not the service
level was changed during the collection
interval. Valid values for SVCLEVELCHG are
1 = YES and 0 = NO.
A integer;
smallint
in hsplit
table
4 bytes,
2 bytes
in hsplit
table
TOPCALLS The number of ACDCALLS with top priority
that were answered by agents in this
split/skill.
Available with Generic 2 and Generic 3
switches with vectoring.
C integer;
smallint
in hsplit
table
4 bytes,
2 bytes
in hsplit
table
TRANSFERRED The number of ACDCALLS that were
transferred to another destination.
For Generic 2.1 switches, includes transfers
to a measured VDN or split.
For Generic 2.2 or Generic 3 switches,
includes all split/skill calls transferred.
C integer;
smallint
in hsplit
table
4 bytes,
2 bytes
in hsplit
table
Database Item Description
Data
Type
Column
Type
Length