Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
Split/Skill Database Items 3-32
OUTFLOWCALLS
(contd)
For Generic 3 switches without vectoring, this
is the number of CALLSOFFERED that were
redirected to another destination while
queued to this split/skill. This can happen if:
●
the call intraflowed or interflowed
●
the split/skill call forwarding was active
●
a ringing ACD call was answered using
call pickup
●
a ringing ACD call redirects on no
answer.
For Generic 3 switches with vectoring, the
number of outflow calls are counted if:
●
a ringing ACD call redirects on no
answer
●
the call rang at an agent in this split/skill
and was answered using call pickup
●
the call was routed to another VDN
●
the call routed to a number or digit
●
the call queued to a messaging split/skill
●
the call queued to this split/skill as the
primary split/skill and was answered by
an agent in another split/skill, rang at an
agent in another split/skill and then
abandoned or was redirected by the
Redirection on No Answer feature (for
Generic 3 Version 2 and later switch
releases).
For Generic 3 Version 2 switches, this is the
number of CALLSOFFERED that were
redirected to another destination while
queued to this split/skill. This can happen by
requeueing to the same split/skill via the
Redirect on No Answer feature.
C integer;
smallint
in hsplit
table
4 bytes,
2 bytes
in hsplit
table
Database Item Description
Data
Type
Column
Type
Length