Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
Split/Skill Database Items 3-31
O_ACWTIME
The duration of all after call work associated
with O_ACDCALLS.
Available for outbound calls on Generic 2.2
switches with the ASAI Gateway Interface
feature and Generic 3 switches with the ASAI
feature.
O_ACWTIME is included in ACWTIME.
C integer 4 bytes
O_OTHERCALLS The number of outbound calls queued to this
split/skill that were not answered or
abandoned as ACD split/skill calls. These
include forced busy calls and calls with
unknown dispositions.
Available for outbound calls on Generic 2.2
switches with the ASAI Gateway Interface
feature and Generic 3 switches with the ASAI
feature.
C integer;
smallint
in hsplit
table
4 bytes,
2 bytes
in hsplit
table
OTHERCALLS The number of calls offered to this split/skill
that did not abandon and were not answered
by an ACD agent for this split/skill.
OTHERCALLS = BUSYCALLS +
DISCCALLS + OUTFLOWCALLS +
DEQUEUECALLS.
C integer 4 bytes
OTHERTIME The amount of time OTHERCALLS waited in
queue until the disposition was known and
the call left the split/skill.
NOTE: OTHERTIME relates to time for
OTHERCALLS and is not related to
I_OTHERTIME, which is the time agents
spent in the OTHER state.
OTHERTIME = BUSYTIME + DEQUETIME +
DISCTIME + OUTFLOWTIME.
C integer 4 bytes
OUTFLOWCALLS The number of CALLSOFFERED that were
redirected to another destination while
queued to this split/skill. This can happen
under different circumstances, depending on
the switch release and on whether vectoring
is active or not.
C integer;
smallint
in hsplit
table
4 bytes,
2 bytes
in hsplit
table
Database Item Description
Data
Type
Column
Type
Length