Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
Split/Skill Database Items 3-30
NOANSREDIR
(contd.)
They are also counted as NOANSREDIR
calls and can be subtracted out from the
split/skill outflows and inflows to calculate the
number of outflows and inflows that were not
due to requeuing the call to the same split.
This does not apply to Redirection on No
Answer calls to a VDN. Such calls count as
outflows from the original split or skill, but do
not count as inflows to the next split/skill to
which they are queued through the new VDN.
It is also counted as a NOANSREDIR call
and so can be subtracted out from the
outflows and from the inflows to calculate the
number of outflows and inflows that were not
due to requeuing the call to the same split.
C integer;
smallint
in hsplit
table
4 bytes,
2 bytes
in hsplit
table
O_ABNCALLS The number of ABNCALLS that were placed
by an adjunct, that is, the number of
outbound predictive dialing calls that were
abandoned by the far end. O_ABNCALLS is
a subset of ABNCALLS.
Available for outbound calls on Generic 2.2
switches with the ASAI Gateway Interface
feature and Generic 3 switches with the ASAI
feature.
C integer;
smallint
in hsplit
table
4 bytes,
2 bytes
in hsplit
table
O_ACDCALLS The number of ACDCALLS that were placed
by an adjunct (outbound predictive dialing).
O_ACDCALLS includes DA_ACDCALLS.
Available for outbound calls on Generic 2.2
switches with the ASAI Gateway Interface
feature and Generic 3 switches with the ASAI
feature.
C integer;
smallint
in hsplit
table
4 bytes,
2 bytes
in hsplit
table
O_ACDTIME The amount of talk time of all O_ACDCALLS
(does not include time calls spent on hold).
Available for outbound calls on Generic 2.2
switches with the ASAI Gateway Interface
feature and Generic 3 switches with the ASAI
feature.
ACDTIME includes O_ACDTIME.
C integer 4 bytes
Database Item Description
Data
Type
Column
Type
Length