Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
Split/Skill Database Items 3-29
MEDCALLS
For switches with vectoring, the number of
ACDCALLS with medium priority that were
answered by agents in the split/skill. For
example, answered calls that were queued to
the split/skill with medium priority by a “queue
to main” or “check backup” vector command.
For Generic 3 switches with vectoring,
MEDCALLS includes calls that were queued
to a split/skill with no priority using the “route
to” or “messaging split” vector commands,
calls that queued directly to a non-vector-
controlled split with no priority, and calls that
intraflowed to a split/skill with no priority.
For switches without vectoring, the number of
ACDCALLS with “yes” priority that were
answered by agents in the split/skill.
C integer;
smallint
in hsplit
table
4 bytes,
2 bytes
in hsplit
table
NOANSREDIR The number of split/skill ACD calls that rang
at agent positions in the split/skill and then
were automatically redirected back to the
split/skill queue or to a VDN by the
Redirection on No Answer feature because
they were not answered.
Redirection On No Answer to a split/skill is
available on
DEFINITY ECS or Generic 3
Version 2 or later ECS. Redirection On No
Answer to a VDN is available only on
DEFINITY ECS R5 and later.
NOTE: When a call is requeued to the same
split/skill using the Redirection on No Answer
feature, it is counted as an outflow from the
split/skill and an inflow to the same split/skill.
This is NOT true for calls that are redirected
to a VDN using the Redirection on No
Answer feature, rather than redirecting the
call back to the same split/skill. Such calls
count as outflows from the original split or
skill, but do not count as inflows to the next
split/skill to which they are queued through
the new VDN.
C integer;
smallint
in hsplit
table
4 bytes,
2 bytes
in hsplit
table
Database Item Description
Data
Type
Column
Type
Length