Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
Split/Skill Database Items 3-28
INFLOWCALLS
(contd)
On Generic 3 Version 2 and newer switches,
calls that ring at an agent in this split/skill and
then requeue to the same split/skill by the
Redirection on No Answer to a Split/Skill
feature are counted as inflows.
C integer;
smallint
in hsplit
table
4 bytes,
2 bytes
in hsplit
table
INTERFLOWCALLS The number of OUTFLOWCALLS that were
redirected to a destination outside the switch.
C integer;
smallint
in hsplit
table
4 bytes,
2 bytes
in hsplit
table
INTRVL The number of minutes in the intrahour
interval (15, 30, or 60).
INTRVL applies to intrahour tables only.
A smallint;
only in
hsplit
table
2 bytes
LOWCALLS For switches with vectoring, this is the
number of ACDCALLS with low priority that
were answered by this split/skill. For switches
without vectoring, this is the number of
ACDCALLS with no priority that were
answered by this split/skill.
C integer;
smallint
in hsplit
table
4 bytes,
2 bytes
in hsplit
table
MAXINQUEUE The maximum number of simultaneous calls
in this split’s/skill’s queue during the
collection interval.
M integer;
smallint
in hsplit
table
4 bytes,
2 bytes
in hsplit
table
MAXOCWTIME The maximum amount of time that a call,
recorded during the collection interval, waited
in queue and ringing before an agent
answered in this split/skill, the caller
abandoned, or the call was redirected,
received a busy signal, or was disconnected.
M integer 4 bytes
MAXSTAFFED The maximum number of agent POSITIONS
that were simultaneously staffed during the
collection interval.
MAXSTAFFED includes MAXTOP.
M integer;
smallint
in hsplit
table
4 bytes,
2 bytes
in hsplit
table
MAXTOP The maximum number of top agents that
were staffed during the collection interval in
this split/skill.
M integer 4 bytes
Database Item Description
Data
Type
Column
Type
Length