Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
Split/Skill Database Items 3-23
I_AUXTIME1-9
The amount of time during the collection
interval that POSITIONS were in AUX for
each reason code 1-9 in this skill. This
includes time on extension calls from each
AUX state.
Available for Generic 3 Version 5 and later
Generic 3 switches with EAS.
C integer 4 bytes
I_AVAILTIME The amount of time during the collection
interval that POSITIONS were available for
calls from this split/skill.
I_AVAILTIME includes I_TAVAILTIME.
C integer 4 bytes
I_DA_ACDTIME The amount of time during the collection
interval that the agent spent talking on direct
agent ACD calls queued through this
split/skill. I_DA_ACDTIME is a subset of
I_OTHERTIME.
Requires a Generic 3 switch with the ASAI or
EAS feature for direct agent calling.
C integer 4 bytes
I_DA_ACWTIME The amount of time that POSITIONS spent in
ACW for direct agent ACD calls queued
through this split/skill. I_DA_ACWTIME is a
subset of I_OTHERTIME.
Requires a Generic 3 switch with the ASAI or
EAS feature for direct agent calling.
C integer 4 bytes
I_NORMTIME The amount of time in seconds (0-3600) that
this skill spent under all administered
thresholds.
Requires a
DEFINITY ECS R6 with EAS.
C integer 4 bytes
I_OL1TIME The amount of time, in seconds (0-3600),
that the skill spent over threshold 1.
Requires a
DEFINITY ECS R6 with EAS.
C integer 4 bytes
_OL2TIME The amount of time, in seconds (0-3600),
that this skill spent over threshold 2.
Requires a
DEFINITY ECS R6 with EAS.
C integer 4 bytes
Database Item Description
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