Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
Split/Skill Database Items 3-21
I_ACDOTHERTIME
The amount of time during the collection
interval that POSITIONS spent in the OTHER
state (dialing an outgoing call with a Generic
3 switch, with a ringing extension call with
Generic 3 switch, or with calls on hold and
with no other state selected) with a split/skill
ACD call on hold.
Available on Generic 2.2 and Generic 3
switches.
C integer 4 bytes
I_ACDTIME The amount of time during the collection
interval that POSITIONS were on split/skill
ACD calls. This includes time on
O_ACDCALLS as well as on ACDCALLS.
C integer 4 bytes
I_ACWINTIME The amount of time during the collection
interval that POSITIONS were in ACW for
this split/skill, either associated with a
split/skill ACD call or not associated with a
call, and on inbound extension calls. This
does not include time inbound extension calls
spent on hold.
Available on Generic 2.2 and Generic 3
switches.
C integer 4 bytes
I_ACWOUTTIME The amount of time during the collection
interval that POSITIONS were in ACW for
this split/skill, either associated with this
split/skill ACD call or not associated with a
call, and on outbound extension calls. This
does not include time outbound extension
calls spent on hold.
Available on Generic 2.2 and Generic 3
switches.
C integer 4 bytes
I_ACWTIME The amount of time during the collection
interval that POSITIONS were in ACW for
this split/skill, either associated with a
split/skill ACD call or not associated with a
call. This I_ACWTIME includes
I_ACWINTIME and I_ACWOUTTIME.
C integer 4 bytes
I_ARRIVED The number of calls that queued to this
split/skill during this interval.
C integer 4 bytes
Database Item Description
Data
Type
Column
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