Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
Split/Skill Database Items 3-20
HOLDABNCALLS
The number of times split/skill ACD callers
abandoned the call while on hold.
Available on Generic 2 and Generic 3
switches.
C integer;
smallint
in hsplit
table
4 bytes,
2 bytes
in hsplit
table
HOLDCALLS The number of split/skill ACD calls that were
placed on hold at least once.
Available on Generic 2 and Generic 3
switches.
HOLDCALLS includes HOLDABNCALLS.
C integer;
smallint
in hsplit
table
4 bytes,
2 bytes
in hsplit
table
HOLDTIME The amount of time spent by split/skill ACD
callers on hold.
Available on Generic 2 and Generic 3
switches.
C integer 4 bytes
I_ACDAUXINTIME The amount of time during the collection
interval that POSITIONS were talking on
AUXIN calls with a split/skill ACD call on hold
where SPLIT is OLDEST_LOGON.
Available on Generic 2.2 and Generic 3
switches.
C integer 4 bytes
I_ACDAUX_
OUTTIME
The amount of time during the collection
interval that POSITIONS spent dialing
(Generic 2.2) and talking on AUXOUT calls
with a split/skill ACD call for this split/skill on
hold.
NOTE: In a multiple call handling
environment with agents in multiple skills, the
ACD call for this skill must have been the last
ACD call to have been put on hold before the
agent made the AUXOUT call.
Available on Generic 2.2 and Generic 3
switches.
C integer 4 bytes
Database Item Description
Data
Type
Column
Type
Length