Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
Split/Skill Database Items 3-19
DISCTIME
The amount of time all DISCCALLS spent in
this split’s/skill’s queue.
For Generic 2.2 switches, this is the time until
the trunk drops, in the case where the caller
hangs up without listening to the entire
announcement.
For the Generic 3 Version 2 and newer
switches (if the call is disconnected due to
the expiration of the vector disconnect timer),
this is the time until the call is disconnected
by the switch.
For the vectoring feature on Generic 2.1 or
Generic 3 Version 1 switches, this is the time
until the announcement ends and the caller is
disconnected by the switch.
C integer 4 bytes
EVENT1-9 The number of times each event (stroke
count) feature button (feature button 1 to 9)
was pressed by agents on split/skill or direct
agent ACD calls or in after call work
associated with an ACD call for this split/skill.
Available with Generic 2 and Generic 3
switches.
C integer;
smallint
in hsplit
table
4 bytes,
2 bytes
in hsplit
table
HIGHCALLS The number of ACDCALLS with high priority
that were answered by agents in this
split/skill (for example, answered calls that
were queued to the split/skill with high priority
by a “queue to main” or “check backup”
vector command).
For Generic 3 switches with the Vectoring
feature, this includes calls that were queued
to a split/skill with priority using the “route to”
or “messaging split/skill” vector commands,
and calls that queued directly to a split/skill
with priority. (Priority in these cases is
determined by the class of restriction of the
originator, which is an agent, an extension, a
trunk group or a VDN.)
Available on Generic 2 and Generic 3
switches with the Vectoring feature.
C integer;
smallint
in hsplit
table
4 bytes,
2 bytes
in hsplit
table
Database Item Description
Data
Type
Column
Type
Length