Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
Split/Skill Database Items 3-18
DA_ACWOTIME
The amount of talk time of outbound
extension calls the agent made while in the
after call work mode for a direct agent ACD
call.
Requires a Generic 3 switch with the ASAI or
EAS feature for direct agent calling.
C integer 4 bytes
DEQUECALLS The number of calls that queued to this
split/skill as a nonprimary split/skill, but
whose disposition was recorded in another
split/skill (as answered, abandoned,
outflowed, busy, or forced disconnect).
Requires vectoring for multiple split/skill
queueing on a Generic 2.2 switch with EAS
or a Generic 3 switch.
C integer;
smallint
in hsplit
table
4 bytes,
2 bytes
in hsplit
table
DEQUETIME The amount of time DEQUECALLS waited in
this split/skill queue before dequeuing.
Requires vectoring for multiple split/skill
queueing on a Generic 2.2 switch with EAS
or a Generic 3 switch.
C integer 4 bytes
DISCCALLS For Generic 2.2 switches, this is the number
of CALLSOFFERED that were disconnected
by the switch via the “disconnect” vector
command.
For the Generic 3 Version 2 and newer
switch releases, this also includes the
number of CALLSOFFERED that were
disconnected by the switch when the vector
disconnect timer expired.
For the vectoring feature on Generic 3
Version 1 switches, this is the number of
CALLSOFFERED that were given a forced
disconnect announcement, then were
disconnected by the switch. The disconnect
announcement is for a “disconnect” vector
command.
C integer;
smallint
in hsplit
table
4 bytes,
2 bytes
in hsplit
table
Database Item Description
Data
Type
Column
Type
Length