Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
Split/Skill Database Items 3-17
CALLSOFFERED
The number of calls that queued to the
split/skill and that completed during the
interval. This does NOT include calls on the
Generic 3 switch that could not queue to the
split/skill because the queue was full or there
was no queue.
CALLSOFFERED = ACDCALLS +
ABNCALLS + BUSYCALLS + DISCCALLS
+ OUTFLOWCALLS + DEQUECALLS.
CALLSOFFERED includes ABNCALLS,
RINGCALLS, OTHERCALLS, and
INFLOWCALLS.
C integer;
smallint
in hsplit
table
4 bytes,
2 bytes
in hsplit
table
CONFERENCE The number of ACDCALLS that were
conferenced at least once.
Available on Generic 2.2 and Generic 3
switches.
C integer;
smallint
in hsplit
table
4 bytes,
2 bytes
in hsplit
table
DA_ACWINCALLS The number of inbound extension calls
agents answered while in after call work
mode for direct agent ACD calls that were
queued through this split/skill.
Requires a Generic 3 switch with the ASAI or
EAS feature for direct agent calling.
C integer;
smallint
in hsplit
table
4 bytes,
2 bytes
in hsplit
table
DA_ACWINTIME The amount of talk time of inbound extension
calls agents answered while in the after call
work mode for direct agent ACD calls queued
through this split/skill.
Requires a Generic 3 switch with the ASAI or
EAS feature for direct agent calling.
C integer 4 bytes
DA_ACWOCALLS The number of outbound extension calls
agents made while in the after call work
mode for direct agent call ACD calls queued
through this split/skill.
Requires a Generic 3 switch with the ASAI or
EAS feature for direct agent calling.
C integer;
smallint
in hsplit
table
4 bytes,
2 bytes
in hsplit
table
Database Item Description
Data
Type
Column
Type
Length