Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
Split/Skill Database Items 3-14
ASSISTS
The number of times the supervisor was
called (supervisor assists) by agents on
split/skill calls, direct agent ACD calls, or in
call-related ACW for this split/skill.
C integer;
smallint
in hsplit
table
4 bytes,
2 bytes
in hsplit
table
AUXINCALLS The number of inbound extension calls
received by agents while in AUX (auxiliary
work), AVAILABLE; or, for Generic 2.2 and
Generic 3 switches, with an ACD or
AUXIN/AUXOUT call on hold.
AUXINCALLS are recorded in the SPLIT
that is OLDEST_LOGON for agents in
multiple splits/skills.
C integer;
smallint
in hsplit
table
4 bytes,
2 bytes
in hsplit
table
AUXINTIME The length of talk time of all AUXINCALLS
(does not include hold time on Generic 2.2
and Generic 3 switches).
C integer 4 bytes
AUXOUTADJCALLS The number of AUXOUTCALLS that were
placed by an adjunct on behalf of an agent
(keyboard-dialed). If such calls are placed to
off-switch destinations, then they are also
counted as AUXOUTOFFCALLS.
Available for outbound calls on Generic 2.2
switches with the ASAI Gateway Interface
feature and Generic 3 switches with the ASAI
feature.
C integer;
smallint
in hsplit
table
4 bytes,
2 bytes
in hsplit
table
AUXOUTCALLS The number of outbound extension calls
made by agents while in AUX (auxiliary
work), AVAILABLE; or, for Generic 2.2 and
Generic 3 switches with an ACD or
AUXIN/AUXOUT call on hold.
AUXOUTCALLS are recorded for the SPLIT
which is the OLDEST_LOGON, unless the
agent made the call with an ACD call on hold.
In this case, they are recorded for the
split/skill of the ACD call.
AUXOUTCALLS includes
ACDAUXOUTCALLS,
AUXOUTADJCALLS, and
AUXOUTOFFCALLS.
C integer;
smallint
in hsplit
table
4 bytes,
2 bytes
in hsplit
table
Database Item Description
Data
Type
Column
Type
Length