Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
Split/Skill Database Items 3-13
ACWOUTOFFCALLS
The number of ACWOUTCALLS that were
made to a an off-switch destination—a
destination outside the switch. If such calls
are placed by an adjunct on behalf of an
agent while in ACW, they are also counted as
ACWOUTADJCALLS.
Available for external calls with Generic 2.2
and Generic 3 switches.
C integer;
smallint
in hsplit
table
4 bytes,
2 bytes
in hsplit
table
ACWOUTOFFTIME The length of talk time of all
ACWOUTOFFCALLS (does not include time
on hold). ACWOUTOFFTIME includes
ACWOUTTIME.
Available for external calls with Generic 2.2
and Generic 3 switches.
C integer;
smallint
in hsplit
table
4 bytes,
2 bytes
in hsplit
table
ACWOUTTIME The length of talk time of all
ACWOUTCALLS.
ACWOUTTIME does not include hold time
on Generic 2.2 and Generic 3 switches. It
does include time spent on calls made while
in ACW not associated with an ACD call and
on ACWOUTADJCALLS and on
ACWOUTOFFCALLS.
C integer 4 bytes
ACWTIME The duration of all after call work associated
with ACDCALLS.
NOTE: ACWTIME does not include time
spent in ACW not associated with an ACD
call (that is, the agent pressed the ACW
button while not on an ACD call). However,
both ACWINTIME and ACWOUTTIME do
include time spent on calls made or received
while in ACW not associated with an ACD
call. Therefore, the sum of ACWINTIME and
ACWOUTTIME may be greater than
ACWTIME.
ACWTIME includes ACWINTIME,
ACWOUTTIME, and O_ACWTIME.
C integer 4 bytes
ANSTIME The amount of time spent by callers in queue
or ringing before being answered by an
agent.
C integer 4 bytes
Database Item Description
Data
Type
Column
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