Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
Overview 3-1
Chapter 3: Database Tables
Overview 3
This chapter defines the historical database items and tables populated by
CentreVu
®
CMS that can be accessed through ODBC. The chapter is
organized as follows:
●
How Database Items are Presented
●
Database Table Names
●
Split/Skill Database Items
●
Agent Database Items
●
Trunk Group Database Items
●
Trunk Database Items
●
Vector Database Items
●
Vector Directory Number (VDN) Database Items
●
Call Work Codes Database Items
●
Agent Login/Logout Database Items
●
Agent Trace Database Items
●
Current Day Configuration Forecast Database Items
●
Current Day Forecast Report Database Items
●
Call Record Database Items
●
Data Collection Period Database Items
●
Archiver Execution Status Database Items
●
Customer Log Database Items
●
Agent Group Database Items
●
Synonyms Database Items
●
Automatic Call Distribution (ACD) Shifts Database Items
●
Database Items
●
Exceptions Historical Database Items