Instruction manual

ODBC Driver and Installation CentreVu® CMS Open Database Connectivity
Troubleshooting 2-37
Troubleshooting 2
Introduction 2
General troubleshooting procedures and error messages on the
OpenLink ODBC driver are included in this section. For more detailed
information, see the on-line help file that is included on the Call
Management System
OpenLink ODBC Driver compact disk.
Network Support2
Since Lucent Technologies does not control customer network
configuration or ODBC-enabled client applications, both installation and
ongoing maintenance support is limited to determining if data is being
transferred correctly in the most basic client/server relationship. This is
defined as a
CentreVu CMS running ODBC on the same network hub as
the client PC.
Verify that the trouble occurs on the same network subnet, then continue
with troubleshooting procedures. If the trouble does not occur on the on
the same network subnet, contact the Lucent Technologies help line.
Server Log File 2
3. Once the ODBC driver is installed and initiated, the server log file,
odbc.log , records the logging levels of all ODBC activities. The
default log level is 5. See the “
Server Utilities” section in this chapter
for more information. You may review the
odbc.log file for
information about an ODBC sessions. Archives of past ODBC
sessions are maintained in the
odbc.log.01 and odbc.log.02 files.
These logging levels are set by running the
./odbc_init -l file located
in the
/cms/dc/odbc directory. The values for the ./odbc_init -l are 0-
7, where 0 turns CMS server logging off, and 1-7 sets the logging
level, with 1 as the lowest level and 7 as the highest.
It is recommended that users should not set the log level greater
than 5, which is the default setting.
NOTE: