Instruction manual

ODBC Driver and Installation CentreVu® CMS Open Database Connectivity
Desktop Computer Client Installation 2-20
Desktop Computer Client Installation 2
Introduction 2
The OpenLink ODBC Request Agent software can be installed on your
desktop computer or on your network for access by each client using the
procedures in this section. Once the software is installed, it must also be
configured using the procedure in this section. For additional information
on installing and configuring the ODBC driver, see the on-line help file
that is included on the Call Management System
OpenLink ODBC Driver
compact disk.
System
Requirements
2
Before installing the OpenLink ODBC driver software on your computer,
verify that you have met the following list of requirements.
●
Client network software is installed: Ensure that you have a
“winsock”-compliant desktop TCP/IP product installed. Check for the
existence of the
winsock.dll file with the Windows Explorer function
or through your file manager.
●
Your computer is communicating with the CMS server over the
network:
Use your desktop TCP/IP product’s Packet Internet Groper
(PING) utility to ensure that communication between your computer
and the CMS server is functional. Do not proceed if basic
communications between your computer and the server cannot be
established.
●
You are running Microsoft Windows 95 , Microsoft Windows 98 ,
Windows 2000, Windows NT 3.51, or Windows NT 4.0.