Instruction manual

CentreVu CMS Open Database Connectivity
GL-31
Voice Terminal
A telephone set, usually with buttons, that gives an agent some control
over the way calls are handled.
VRU See
Voice Response Unit .
Warning Condition A graph term. The bars in the graph report change color or intensity
indicating that the data being displayed met your defined second
threshold limit.
Weekly Data Daily data that has been converted to a weekly summary.
Window Any rectangle on your CMS screen that encloses a menu, data entry
fields, reports, or messages.
Window Count The number of primary windows that can be open at any one time.
Write Permission The CMS user can add, modify, or delete data and execute processes.
Write permission is granted from the User Permissions subsystem.
Zero (0) Skill (Generic 2.2
with EAS)
Every skill that ends with a “0” is called a zero skill. The zero skill is the
first skill for each skill group. This is the same as the default skill.