Instruction manual

CentreVu CMS Open Database Connectivity
GL-27
Structured Query
Language (SQL)
A language used to interrogate and process data in a relational database
(such as
Informix ). See Informix SQL .
Submenu A menu that appears as a result of a menu selection. All menu selections
followed by a “>” have submenus.
Subsystem Each CMS main menu selection (for example, Reports, Dictionary,
System Setup, Exceptions, and so on) along with Timetable and Shortcut
is referred to as a subsystem of the Call Management System.
Sun Computers A host computer that is attached to a network and provides services
other than simply acting as a store-and-forward processor or
communication switch.
Switch A private switching system providing voice-only or voice and data
communications services (including access to public and private
networks) for a group of terminals within a customer's premises.
System A general term for a computer and its software and data.
System Setup A CMS subsystem that allows users to initialize their CMS (for example,
selecting the size of the intrahour interval based on how much data
storage will be used for CMS data).
Technical Service Center
(TSC)
Provisioning, maintenance, and helpline support for Lucent Technologies
call center customers.
Terminal A combination of monitor (video display) and keyboard used to
communicate with a computer to enter and display information.
See
Agent Terminal .
Tertiary Split/Skill Generic 3 and ECS with vectoring, Generic 2.2 with EAS only. When a
call is queued to multiple splits/skills, the third split/skill the call queued to
in a VDN is called the tertiary split/skill.
Time Format The standard format for entering times on CMS reports. Acceptable
formats are:
l
A 12-hour time format with AM/PM (for example, 7:30AM, 5:00PM).
l
A 24-hour time format (for example, 7:30, 17:00).
l
A “-” offset based on the current interval date (for example, -1 for the
previous hour or -0:30 for the previous half hour interval).