Instruction manual

CentreVu CMS Open Database Connectivity
GL-22
Previous Interval
Represents one intrahour interval and is part of the real-time database.
At the end of each intrahour interval, the contents of the current intrahour
interval are copied to the previous intrahour interval portion of the real-
time database.
Price Element Code
(PEC)
The set of numbers that Lucent Technologies has assigned to each part
that may be ordered.
Primary Skill The skills assigned to an agent. Primary skills are the areas in which the
agent has the most expertise. (This is used in G3V2 through G3V4 with
EAS.)
See
Agent Skill , Skill Level .
Primary Window The first window opened in response to a menu selection. A primary
window may also generate another user window (secondary window). A
primary window can be moved, sized, or scrolled, and counts in the
window count.
Private Report A custom or designer report that only the creator can access.
Pseudo-ACD An area you create on your CMS to place previously backed-up ACD
data. A pseudo-ACD is not a
live (real) ACD and does not communicate
with any switch.
Queue A holding area for calls waiting to be answered in the order in which they
were received. Calls in a queue may have different priority levels, in
which case, calls with a higher priority are answered first.
QUEUED A trunk state in which an ACD call has seized the trunk and is queued to
a split/skill waiting for an agent to answer.
R3V5 See
Release 3 Version 5 .
R3V6 See
Release 3 Version 6 .
R3V8
See Release 3 Version 8.
Read Permission The CMS user with read permission can access and view data (for
example, run reports or view the Dictionary subsystem). Read permission
is granted from the User Permissions subsystem.
Real-Time Database Consists of the current and previous intrahour data on each CMS-
measured agent, split/skill, trunk, trunk group, vector, and VDN.