Instruction manual

CentreVu CMS Open Database Connectivity
GL-16
Inbound Call
Management (ICM)
A set of switch and adjunct features using ASAI to enable the adjunct to
provide automatic screen delivery and call routing.
Information Indicator (II) A 2-digit code that identifies the type of originating line (for example: hotel
or pay phone) for incoming ISDN primary rate interface (PRI) calls.
Informix A relational database management system used to organize CMS
historical data.
Informix SQL A query language tool that is used to extract data from an Informix
database. For the CMS historical database, CMSQL is used in place of
Informix SQL.
Input Field An input field is an area on a user window into which a
CentreVu CMS
user enters one or more valid field values. For example, the valid values
for the input field
Split
are integers from 1 through 255 (Generic 3r
Version 2 to Version 4) and split names that have been assigned in the
Dictionary subsystem.
Integrated Services
Digital Network (ISDN)
A digital standard for telephony that enables, among other things,
telephone, television, and computer signals on the same lines.
Interval-Based Items A category of database items. These items generally represent the
amount of time during a collection interval spent doing a particular
activity. Interval-based items are updated throughout the collection
interval and timing is restarted at the end of the interval. Interval-based
items should only be used to show the amount of time in an interval for an
activity or to calculate percentages of time spent in an interval. Interval-
based items should not be used to calculate averages (such as average
hold time).
Intrahour Interval A 15-, 30-, or 60-minute segment of time starting on the hour. An
intrahour interval is the basic unit of CMS report time.
ISDN See
Integrated Services Digital Network .
LAI See
Look Ahead Interflow .
LAN See
Local Area Network .
List All A CMS action that lists all the entries that matched the current field
values.