Instruction manual

CentreVu CMS Open Database Connectivity
GL-8
Cancel
A CMS action that cancels the current Backup, Restore, or Migration that
is in progress.
Caution Condition A graph term. The bars in the graph report change color or intensity
indicating that the data being displayed met your defined first threshold
limit.
Central Office (CO) The location housing telephone switching equipment that provides local
telephone service and access to toll facilities for long-distance calling.
CentreVu Supervisor The Call Management System application for the Microsoft Windows
operating environment.
Change Agent Skills An agent’s skills may be changed from CMS by using the Change Agent
Skills Window. Through this window a user can quickly see what skills
are currently assigned to a single agent and the user can easily change a
single agent’s skill assignment.
Close Users can close a window using the Close command on the Control
menu. Closing an application’s main window is the same as quitting it.
CMS See
Call Management System .
CMS Large One of two hardware configurations for the CMS product line. This
configuration has 128MB RAM, 4GB of disk storage space, and one
processor.
CMS Options The optional features available with CMS. CMS options include graphics,
forecasting, and vectoring.
CMS X-Large One of two hardware configurations for the CMS product line. This
configuration has 128MB RAM, 4GB of disk storage space, and two
processors.
CO See
Central Office .
Configuration The way that the computer is set up to allow for particular uses or
situations.
CONN See
Connected .
Connected (CONN) A trunk state in which a caller and an agent are connected on an ACD
call.