Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
Exceptions Historical Database Items 3-163
VDN Exceptions
Database Items
3
The following table describes the historical VDN Exceptions database
items. They apply to the VDN Exceptions (
vdnex
) table. VDN exceptions
are available only with the Vectoring feature.
Database Item Description
Column
Type
Length
ACD (index) The ACD number for which data was collected. smallint 2 bytes
EXTYPE The type of exception that occurred:
Numerical
Value Type
2 Time at agent (min)
3 Time at agent (max)
30 Number calls in an ACD split queue
32 Number calls abandoned while in
vector
33 Number calls that flowed into VDN
34 Number calls that flowed out of VDN
35 Number calls interflowed out of VDN
37 Number calls handled by backup split
71 Time in vector (max)
72 Number calls forced busy
73 Number calls disconnected
74 Number unsuccessful lookahead
attempts
75 Adjunct routing
76 Rolling average speed of answer
smallint
2
bytes
ROW_DATE The day for which data was collected or the
exception occurred.
date 4 byte
Informix
date
ROW_TIME Time at which the exception occurred. smallint 2 bytes
SEQNO The sequence number of this exception record. integer 4 bytes
THRESHOLD Limit, as a number of occurrences, administered for
the exception type. An exception occurs when the
VDN activity falls outside of that limit.
smallint 2 bytes
TIME Limit, as a number of seconds, administered for
timed exceptions types. An occurrence is logged
against the threshold when the VDN activity falls
outside of that limit.
smallint 2 bytes