Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
Exceptions Historical Database Items 3-157
EXTYPE
(Contd)
16 Number ACD calls placed on hold*
17 Number ACD calls abandoned while on
hold*
18 Time on outbound ACD call (min)
19 Time on outbound ACD call (max)†
20 Number calls transferred**
21 Time on external outbound ACW call†
22 Time on external outbound AUX call†
23 Time on direct agent call‡
24 Number external outbound ACW
calls/agent**
25 Number external outbound AUX
calls/agent**
26 Time ACD call spends ringing**
27 Multiple logins on same extension
28 Ringing call automatically redirected from
agent
29 Agent logged out with active/held calls
30 Number of calls in direct agent queue‡
31 Time call waited in direct agent queue‡
32 Number calls abandoned from direct
agent queue‡
34 Number calls outflowed from direct agent
queue‡
38 Number of calls transferred
48 Logout attempt without valid reason code
49 Could not be logged in
59 AUX attempt without valid reason code
60 Time in AUX with reason code 0 (default)
61 Time in AUX with reason code 1
62 Time in AUX with reason code 2
63 Time in AUX with reason code 3
64 Time in AUX with reason code 4
65 Time in AUX with reason code 5
66 Time in AUX with reason code 6
67 Time in AUX with reason code 7
68 Time in AUX with reason code 8
69 Time in AUX with reason code 9
98 Agent denied login to some skills
99 Invalid call work code
smallint 2 bytes
Database
Item
Description
Column
Type
Length