Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
Synonyms Database Items 3-153
ITEM_TYPE
(index) (contd)
vector VECTOR
aux_rsn AUXREASON (AUX
work state reason)
logout_rsn LOGOUTREASON
(agent logout reason)
cwc CWC (call work code)
workmode WORKMODE (agent
work mode in both
Agent and Agent Trace
tables)
ag_origin ORIGIN
ag_dir DIRECTION
ag_dest DESTINATION
ag_pref PREFERENCE
tkstate TKSTATE (trunk state)
tk_pri PRIORITY
tk_queue QUETYPE
(AUX work state
reason)
tk_vpri PRIORITY (only
available with
vectoring)
tk_dir DIRECTION
all_busy ALLINUSE
slvl_chg SVCLEVELCHG
per_chg PERIODCHG
A char(20) 20 byte
ASCII
text string
ITEM_NAME
(index)
The name of the synonym. There
can be many ITEM_NAMEs for a
specific ITEM_TYPE.
A char(20) 20 byte
ASCII
text string
STANDARD This item indicates if the item is a
standard or custom synonym;
Values are:
1 = standard, not 1 = custom.
A smallint 2 bytes
VALUE (index) The item name’s corresponding
value. Because each ITEM_TYPE
can have many different
ITEM_NAMEs, a discrete value is
assigned to each synonym
ITEM_NAME.
A char(9) 9 byte
ASCII
text string
Database Item Description
Data
Type
Column
Type
Length