Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
Call Record Database Items 3-144
SPLIT1
The first split/skill the call queued to in the first
VDN with which it was associated in the call
segment.
smallint 2 bytes
SPLIT2 The second split/skill the call was also queued to
in the first VDN with which it was associated in the
call segment. Applies to Generic 2.2 with Expert
Agent Selection (EAS), the ECS, and Generic 3
switches with vectoring only.
smallint 2 bytes
SPLIT3 The third split/skill the call was also queued to in
the first VDN with which it was associated in the
call segment. Applies to Generic 2.2 with EAS, the
ECS, and Generic 3 switches with vectoring only.
smallint 2 bytes
TALKTIME The total talk time for the answering agent in this
segment.
integer 4 bytes
TKGRP The trunk group number for which data was
collected (or for which an exception occurred).
This will be null if the trunk group carrying the call
is not measured.
smallint 2 bytes
TRANSFERRED This item indicates whether or not an answering
agent initiated a transfer for this call segment.
Valid values are 0=NO, 1=YES.
For the ECS, Generic 2.2, and Generic 3 switches,
TRANSFERRED includes all calls that are
transferred.
smallint 2 bytes
UCID The UCID is the Universal Call Identifier—a
unique number assigned to this call segment
within the customer network.
Requires the
DEFINITY ECS R6 .
char(20) 20-byte
ASCII
text
string
Database Item Description
Column
Type
Length