Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
Call Record Database Items 3-142
HOLDABN
This item indicates whether or not this call
abandoned from hold in this call segment. Valid
values for HOLDABN are 0=NO, 1=YES.
With the ECS, Generic 2.2, and Generic 3
switches, this applies to all calls the agent put on
hold.
smallint 2 bytes
LASTCWC The last call work code (up to 16 digits) entered by
the answering agent in this segment. This
database item applies to Generic 2.2 and Generic
3 switches and the ECS only.
char(16) 16 byte
ASCII
text
string
LASTDIGITS The last set of collected digits sent to the CMS by
the switch for this call. These are digits the switch
sends to CMS when it executes a “collect” vector
command. The digits may be digits the caller was
prompted to enter, either through the prompting
feature on the switch or through network-prompted
digits (“caller-entered digits (CED)”), customer
database-provided digits (“CDPD” from the
network), or digits collected through a “converse”
vector command. Available on ECS switches.
char(16) 16 byte
ASCII
text
string
LASTOBSERVER The login ID of the last agent who service-
observed or bridged on to this call.
char(9) 9 byte
ASCII
text
string
MALICIOUS This item indicates whether or not a malicious call
trace was activated for this call segment. Valid
values for MALICIOUS are 0=NO, 1=YES.
Applies to the ECS, Generic 2, and Generic 3
(except Generic 3i Version 1) switches.
smallint 2 bytes
NETINTIME The amount of time the call spent in a VDN
processing at another switch located elsewhere in
the network.
Requires the
DEFINITY ECS R6 .
integer 4 bytes
OBSERVINGCALL This item indicates whether this call represents an
agent observing or bridging on to an existing call.
Valid values for OBSERVINGCALL are 0=NO,
1=YES.
smallint 2 bytes
Database Item Description
Column
Type
Length