Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
Call Record Database Items 3-140
DISPPRIORITY
The priority the call had at its disposition in this
segment. Priorities can be 1=NO or 2=YES
(without vectoring), or 3=LOW, 4=MED, 5=HIGH,
or 6=TOP (with vectoring). If the call never gets
queued to a split/skill, the priority will not be set.
For the ECS, and Generic 3 switches with
vectoring, calls directed to split/skills using “route
to” or “messaging split/skill” commands and calls
directly routed to splits/skills without going through
a vector will have MED (no priority) or HIGH
(priority) priority, depending on the class of
restriction of the originator of the call (agent,
extension, trunk group, or VDN).
smallint 2 bytes
DISPSKLEVEL The skill level (1 through 16) associated with the
skill for which the agent answered the call or, for
calls that abandoned from ringing or from a direct
agent queue, with the agent from whom the call
abandoned.
smallint 2 bytes
DISPSPLIT The number of the split/skill associated with the
call at its disposition in this call segment. Calls that
were not queued to a split or skill at the time of
disposition will have DISPSPLIT set to null. Calls
that were queued to an unmeasured split/skill at
the time of disposition will have DISPSPLIT set to
zero.
smallint 2 bytes
DISPTIME The wait time (in the vector, in queue, and ringing)
until the disposition is recorded in DISPOSITION
for the segment. For extension calls made directly
to agents (not through a VDN), this will always be
zero.
integer 4 bytes
DISPVDN The number of the VDN associated with the call at
its disposition for this call segment. DISPVDN will
be blank for calls that are not associated with a
VDN at their disposition.
char(5) 5 byte
ASCII
text
string
Database Item Description
Column
Type
Length