Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
Call Record Database Items 3-138
CONFERENCE
This item indicates whether or not the answering
agent initiated a conference on this segment. Valid
values for CONFERENCE are 0=NO, 1=YES.
Available on the ECS, Generic 2.2 and Generic 3
switches.
smallint 2 bytes
CONSULTTIME The amount of time an agent talked on any
outbound call while in AUX work, ACW, or in Other
with a call on hold. This includes the time the
originating agent spent talking to the destination
party while establishing a conference or
transferring a call. (This is the time between
presses of the transfer or conference button.) It
includes wait time if the agent is calling a Vector
Directory Number (VDN) or split/skill extension,
but the wait time can be subtracted out by
subtracting the DISPTIME item from
CONSULTTIME.
integer 4 bytes
DA_QUEUED This item indicates whether or not the call was
queued as a direct agent call Valid values for
DA_QUEUED are 0=NO, 1=YES.
Applies to the ECS and Generic 3 switches only.
smallint 2 bytes
DIALED_NUM The number the caller dialed (up to 24 digits). This
will be the VDN for inbound vectoring calls, blank
for inbound calls without vectoring, and dialed
digits for outbound calls.
char(24) 24 byte
ASCII
text
string
DISPIVECTOR The number of the first vector associated with the
disposition VDN (DISPVDN).
smallint 2 bytes
DISPOSITION This item represents the call disposition and
indicates whether the call in the segment was:
1=connected (CONN, non-ACD call to a measured
agent)
2=answered (ANS, split/skill or direct agent call
answered by an agent)
3=abandoned (ABAN)
4=interflowed (IFLOW)
5=forced busy (FBUSY)
6=forced disconnect (FDISC)
7=other (OTHER)
smallint 2 bytes
Database Item Description
Column
Type
Length