Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
Current Day Forecast Report Database Items 3-134
RAGOCC
The resulting maximum percentage of time that
an agent will be on ACD calls.
smallfloat 4 byte
Informix
floating
point
type
RAVGSPEEDANS The resulting average speed of answer in
seconds for this type of call.
smallint 2 bytes
ROW_DATE
(index)
The day for which data was collected or the
exception occurred.
date 4 byte
Informix
date
RSERVLEVELP The resulting percentage of calls to be handled
within SERVLEVELT seconds.
smallfloat 4 byte
Informix
floating
point
type
SERVLEVELP The objective percentage of calls to be handled
within SERVLEVELT seconds.
smallfloat 4 byte
Informix
floating
point
type
SERVLEVELT The number of seconds within which
SERVLEVELP percent of calls are to be
answered (service level time).
smallint 2 bytes
SPLIT (index) The split/skill number for which data was
collected.
smallint 2 bytes
STARTTIME The start time of the intrahour interval for which
data was collected.
STARTTIME applies only to the interval table.
smallint 2 bytes
Database Item Description
Column
Type
Length