Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
Agent Trace Database Items 3-127
CALLING_PTY
The calling party identification, which is the
Automatic Number Identification (ANI)/Station
Identification (SID) (for Generic 2.2 and Generic 3
Version 4 and later switches with ISDN ANI
delivery), extension or trunk equipment location
identifying the originator of the call. The field is
blank if the trunk is not measured or, for internal
calls, if the originating extension is not measured.
char(12) 12 byte
ASCII
text
string
CONFERENCE The agent who activated a conference.
Available on Generic 3 and Generic 2.2 switches.
char(1) 1 byte
ASCII
text
string
DIGITS_DIALED The digits the agent dialed to originate a call. Trunk
access codes, feature access codes, account and
authorization codes are not included.
Available on Generic 2.2 and Generic 3 switches.
char(16) 16 byte
ASCII
text
string
DIRECTION The direction of the call the agent is currently
handling for any split/skill. Valid values are IN, OUT,
or as defined in Dictionary. If the agent is not on a
call, the value is blank (NULL).
smallint 2 bytes
DURATION The duration of current WORKMODE and
DIRECTION for this split (for example, length of
time in current AGSTATE for this split).
integer 4 bytes
EVENT_TIME The time of day (hour, minute, and second) the
WORKMODE or DIRECTION changed.
integer 4 bytes
EXT_CALL_ORIG The agent who originated an external (off-switch)
call.
Available on Generic 2.2 and Generic 3 switches.
char(1) 1 byte
ASCII
text
string
KEYBD_DIALED The call was keyboard dialed.
Available on Generic 2.2 switches with the ASAI
Gateway Interface feature and Generic 3 switches
with the ASAI feature.
char(1) 1 byte
ASCII
text
string
Database Item Description
Column
Type
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