Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
VDN Database Items 3-114
SKILLTIME1-3
The amount of time agents spent talking on
calls they answered in each VDN skill
preference.
Available on Generic 2.2 and Generic 3
switches with EAS.
C integer 4 bytes
SKILL1-3 The first, second, and third VDN skill
assigned to this VDN.
Available on Generic 2.2 and Generic 3 and
newer switches and on the ECS with EAS.
A smallint 2 bytes
SLVLABNS The number of ABNCALLS whose time to
abandon was less than or equal to this VDN’s
SERVICELEVEL.
C integer 4 bytes
SLVLOUTFLOWS The number of OUTFLOWCALLS whose
time to outflow was less than or equal to this
VDN’s SERVICELEVEL.
C integer 4 bytes
SVCLEVELCHG This item indicates whether the service level
was changed during the data collection
interval. Valid values for SVCLEVELCHG are
1 = YES and 0 = NO.
A integer;
smallint
in hvdn
table
4 bytes;
2 bytes
in hvdn
table
TRANSFERRED The number of calls that were transferred to
another destination.
For Generic 2.1 switches, TRANSFERRED
includes all VDN calls blind transferred to a
measured VDN or split.
For Generic 2.2 and Generic 3 switches and
for the ECS, TRANSFERRED includes all
VDN calls transferred.
C integer;
smallint
in hvdn
table
4 bytes;
2 bytes
in hvdn
table
VDISCCALLS The number of calls forced to disconnect
because the vector disconnect timer timed
out, or because the call reached a vector
stop without being queued. (“Vector stop”
means a “stop” vector command, the end of
the vector, or the call executed 1000 vector
steps.)
Available on Generic 3 Version 2 and newer
switches and on the ECS.
C integer;
smallint
in hvdn
table
4 bytes;
2 bytes
in hvdn
table
Database Item Description
Data
Type
Column
Type
Length