Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
VDN Database Items 3-113
PHANTOMABNS
The number of split/skill and direct agent
ACD calls and calls that routed to an agent or
extension with talk time of less than the value
set for the phantom abandoned call timer.
Available on Generic 3 and newer switches
and on the ECS.
C integer;
smallint
in hvdn
table
4 bytes;
2 bytes
in hvdn
table
RETURNCALLS The number of calls that reached this VDN
via the VDN return destination feature.
Available on Generic 3 Version 3 and newer
switches and on the ECS.
C integer;
smallint
in hvdn
table
4 bytes;
2 bytes
in hvdn
table
RINGCALLS The number of split/skill and direct agent
ACD calls that rang at agent positions.
Available on Generic 2 and Generic 3
switches and on the ECS.
RINGCALLS includes ACDCALLS.
C integer;
smallint
in hvdn
table
4 bytes;
2 bytes
in hvdn
table
RINGTIME The amount of time split/skill and direct agent
ACD calls spent ringing at agent positions,
independent of final disposition.
Available on Generic 2 and Generic 3
switches and on the ECS.
C integer 4 bytes
ROW_DATE
(index)
The date for which the data was collected or
the exception occurred.
I date 4 byte
Informix
date
SERVICELEVEL The number of seconds within which calls
must be answered/connected to be
considered acceptable (as defined on the
ACD Administration: VDN Call Profile Setup
window).
A integer;
smallint
in hvdn
table
4 bytes;
2 bytes
in hvdn
table
SKILLACWTIME1-3 The amount of ACW time spent by agents for
calls answered in each VDN skill preference.
Available on Generic 2.2 and Generic 3
switches with EAS.
C integer 4 bytes
SKILLCALLS1-3 The number of calls answered by agents in
each VDN skill preference.
Available on Generic 2.2 and Generic 3
Version 2 switches with EAS.
C integer;
smallint
in hvdn
table
4 bytes;
2 bytes
in hvdn
table
Database Item Description
Data
Type
Column
Type
Length