Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
VDN Database Items 3-112
OTHERTIME
The duration of all OTHERCALLS until the
calls leave the VDN (the calls drop, are sent
to another VDN, are transferred, or are sent
outside the switch).
OTHERTIME includes BUSYTIME,
CONNECTTIME, CONNTALKTIME,
DISCTIME, and OUTFLOWTIME.
C integer 4 bytes
OUTFLOWCALLS The number of INCALLS that were
redirected to another VDN or to a destination
outside the switch by way of a “route to” or
“adjunct routing” command, or were
redirected to another VDN by the Redirect on
No Answer feature. Note that calls are only
counted as outflows from the VDN when they
are redirected to another VDN or to an off-
switch destination. Calls in the VDN that
route to other destinations, such as split/skills
or extensions, are not counted as outflows
from the VDN.
OUTFLOWCALLS includes
INTERFLOWCALLS and SLVLOUTFLOWS.
C integer;
smallint
in hvdn
table
4 bytes;
2 bytes
in hvdn
table
OUTFLOWTIME The amount of time all OUTFLOWCALLS
spent in the VDN before being redirected.
C integer 4 bytes
PERIOD1-9 The length, in seconds, of each service level
increment as defined in the ACD
administration. Each increment represents a
progressively longer wait time.
CentreVu
CMS counts answered or abandoned calls
that wait beyond the last increment
(PERIOD9) in ANSCONNCALLS10.
A smallint 2 bytes
PERIODCHG This item indicates whether or not service
level increments PERIOD1 through
PERIOD9 (as defined on the ACD
Administration: VDN Call Profile window)
changed during the data collection interval.
Valid values for PERIODCHG are 1 = YES
and 0 = NO.
A integer;
smallint
in hvdn
table
4 bytes;
2 bytes
in hvdn
table
Database Item Description
Data
Type
Column
Type
Length