Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
VDN Database Items 3-111
MAXWAITING
The maximum number of calls
simultaneously in progress in the VDN during
the collection interval.
M integer;
smallint
in hvdn
table
4 bytes;
2 bytes
in hvdn
table
NETDISCCALLS The number of calls that disconnected from
the BSR reply step.
Requires the R6 ECS.
C integer;
smallint
in hvdn
table
4 bytes;
2 bytes
in hvdn
table
NETINCALLS The amount of calls that interflowed in from
the network in BSR.
Requires the R6 ECS.
C integer;
smallint
in hvdn
table
4 bytes;
2 bytes
in hvdn
table
NETINTIME The amount of time, in seconds, that the call
was in a VDN somewhere else in the
network.
Requires the R6 ECS.
C integer 4 bytes
NETPOLLS The number of network polls for BSR
consider steps.
Requires the R6 ECS.
C integer 4 bytes
NOANSREDIR The number of split/skill and direct agent
ACD calls that rang at agent stations and
then were automatically redirected by the
Redirection on No Answer feature because
they were not answered.
Available on Generic 3 Version 2 and newer
switches and on the ECS.
C integer;
smallint
in hvdn
table
4 bytes;
2 bytes
in hvdn
table
NUMTGS The number of trunk groups assigned to this
VDN.
A integer 4 bytes
OTHERCALLS The number of calls that were given a forced
busy, forced disconnect, or outflowed from
the switch, and non-ACD calls that were
answered (CONNECTCALLS).
OTHERCALLS includes BUSYCALLS,
CONNECTCALLS, DISCCALLS, and
OUTFLOWCALLS.
OTHERCALLS = INCALLS - ACDCALLS -
ABNCALLS.
C integer;
smallint
in hvdn
table
4 bytes;
2 bytes
in hvdn
table
Database Item Description
Data
Type
Column
Type
Length