Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
VDN Database Items 3-110
INTIME
The amount of time spent by INCALLS in this
VDN.
INTIME = ACDTIME + ABNTIME +
ANSTIME + HOLDTIME + OTHERTIME
However, on Generic 2.1 switches, there are
multiple call handling scenarios in which call-
based ACDTIME is stopped before the call
ends. In these scenarios, INTIME does not
add up to ACDTIME + ABNTIME +
ANSTIME + OTHERTIME + HOLDTIME.
(The scenarios occur when an agent puts an
ACD call on hold using the HOLD key when
another ACD call is already on hold, or when
a call is dropped while an ACD call is on
hold.)
C integer 4 bytes
INTRVL The number of minutes in the timed period
(15, 30, or 60).
INTRVL applies to intrahour tables only.
A smallint;
only in
hvdn
table
2 bytes
LOOKATTEMPTS The number of look-ahead interflow attempts
for calls in this VDN.
Available on Generic 2.2 and Generic 3
switches and on the ECS with the vectoring
and look-ahead interflow features.
LOOKATTEMPTS includes
LOOKFLOWCALLS.
C integer;
smallint
in hvdn
table
4 bytes;
2 bytes
in hvdn
table
LOOKFLOWCALLS The number of INTERFLOWCALLS that
were redirected by way of the Lookahead
Interflow feature.
Available on Generic 2.2 and Generic 3
switches with the Lookahead Interflow
feature.
C integer;
smallint
in hvdn
table
4 bytes;
2 bytes
in hvdn
table
MAXOCWTIME The maximum time that a call, recorded
during the collection interval, waited in the
VDN before being answered (ACD calls) or
connected (non-ACD calls), abandoning,
being redirected, receiving a busy signal or
being disconnected. This applies only to the
first disposition of the call.
M integer;
smallint
in hvdn
table
4 bytes;
2 bytes
in hvdn
table
Database Item Description
Data
Type
Column
Type
Length